Shipping Policy

At VIVIBIT, we are committed to delivering your order as quickly and accurately as possible. Because our product portfolio includes both standard accessories and configurable infrastructure products, shipping timelines may vary depending on the item purchased, order destination, and stock availability.

1. Shipping Availability

VIVIBIT currently accepts orders from multiple countries and regions supported by our online store. Shipping availability may vary depending on the product, destination, local carrier coverage, import restrictions, and order value.

Please note:

  • Some products may only be available for shipment to selected countries or regions.

  • Certain remote areas, islands, military addresses, P.O. boxes, or restricted zones may not be eligible for delivery.

  • If we are unable to ship to your address after your order is placed, our support team will contact you to arrange an alternative solution or issue a refund if necessary.

2. Order Processing Time

Orders are processed after payment has been successfully authorized and verified.

Standard products and accessories

For in-stock standard items, such as cables or other non-configured accessories, orders are typically processed within 1–3 business days.

Configurable systems and high-value hardware

For configurable, built-to-order, or high-value products, including selected storage and infrastructure systems, processing may take 3–10 business days or longer depending on:

  • configuration requirements

  • component availability

  • order verification

  • quality inspection

  • export / shipping arrangements

If additional lead time is required, we will indicate it on the product page or contact you by email after the order is placed.

3. Delivery Time

Estimated delivery time begins after the order has been processed and shipped.

Typical transit times are as follows:

  • Domestic shipments: approximately 3–7 business days

  • International shipments: approximately 5–15 business days

Actual delivery times may vary depending on:

  • destination country or region

  • customs clearance

  • local carrier operations

  • weather disruptions

  • public holidays

  • force majeure events

Please note that shipping timelines are estimates only and are not guaranteed.

4. Shipping Fees

Shipping charges are calculated at checkout based on the product type, package weight, delivery address, and selected shipping method.

For certain large-volume, high-value, or special-configuration orders, shipping charges may require manual confirmation. In such cases, our team may contact you before shipment to confirm the final logistics arrangement.

5. Taxes, Duties, and Import Charges

For international orders, import duties, taxes, customs clearance fees, and other destination-related charges may apply depending on local laws and regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

VIVIBIT is not responsible for delays, additional costs, or failed deliveries caused by customs procedures, import restrictions, or the customer’s failure to provide required clearance information.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear after the shipment has been handed over to the carrier.

7. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. However:

  • orders that have already shipped cannot be canceled

  • configured, customized, special-order, or built-to-order items may not be eligible for cancellation once production, allocation, or fulfillment has started

  • changing product configuration or shipping details may result in a shipment delay

If your order has already shipped, any return or exchange request will be handled in accordance with our Return Policy.

8. Delivery Issues

Please inspect your package upon delivery.

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 7 calendar days of delivery (or expected delivery date, for lost shipments), and include:

  • your order number

  • a description of the issue

  • photos of the package and product, if applicable

We will review the case and assist you as quickly as possible.

9. Split Shipments

In some cases, items in the same order may be shipped separately due to stock availability, warehouse location, or product type. If this happens, you will be notified by email.

10. Contact Us

If you have any questions about shipping, delivery timelines, or order status, please contact our support team through the contact details provided on our website.