VIVIBIT Platform Personal Information Collection List

Effective Date: March 10, 2026
Last Updated: March 16, 2026

This VIVIBIT Platform Personal Information Collection List provides a summary of the business contexts in which VIVIBIT may collect personal information, the categories of personal information involved, and the purposes for which such information may be processed.

This list is intended to supplement the VIVIBIT Platform Privacy Policy. Depending on the products, services, region, platform, and features you use, not all of the scenarios described below will apply to you.

Contexts and Business Functions Types of Personal Information Involved Purpose
Account Registration and Login Name, email address, phone number, username, password or protected authentication credentials, profile information, verification records, login identifiers To create and manage your account, authenticate access, support account security, and provide account recovery functions
Third-Party Login or Identity Authentication Third-party account identifier, profile information made available by the third-party login provider, account linkage information To enable convenient sign-in, account authentication, and account linking where such login methods are available
Order Placement and Payment Name, billing address, shipping address, phone number, email address, order details, payment-related transaction data, invoice information To process purchases, confirm transactions, arrange payment processing, issue invoices, and administer orders
Shipping, Fulfillment, and Delivery Name, shipping address, phone number, email address, order number, package and delivery information To ship products, track delivery, coordinate fulfillment, and support customs or delivery-related communications
Returns, Exchanges, Refunds, and Warranty Requests Name, contact details, order number, proof of purchase, product model, serial number, warranty status, return reason, photos/videos or supporting materials provided by you To review and process returns, exchanges, refunds, warranty requests, and after-sales service
Product Registration and Product Association Product model, serial number, SKU, warranty information, registration status, account association information, configuration or service entitlement information To register eligible products, associate products with your account, verify warranty eligibility, and support connected product services
Connected Product or Platform Features Account identifiers, product identifiers, system version, firmware version, service metadata, connection-related technical information, limited diagnostic or configuration data To provide connected features, maintain service continuity, support account-product association, and enable service-related functions
Technical Support and Troubleshooting Contact details, account identifiers, product model, serial number, operating environment details, service logs, error logs, diagnostics, crash information, screenshots, videos, files, or other materials you choose to provide To identify, troubleshoot, and resolve technical issues, provide support, and improve support quality
Customer Service Communications Name, email address, phone number, company name, inquiry content, support history, communications with customer service To respond to inquiries, provide support, and manage service communications
Marketing Subscriptions and Promotional Communications Name, email address, phone number, company name, marketing preferences, campaign engagement data To send newsletters, product updates, event invitations, promotional offers, and other marketing communications where permitted by law
Surveys, Feedback, and User Research Name, email address, company name, survey responses, product feedback, usage opinions, interview or research responses To understand customer needs, improve products and services, and support product development and service optimization
Website Browsing and Online Store Use IP address, browser type, device type, operating system, pages viewed, website interactions, approximate location inferred from IP address, cookie identifiers To operate the website, provide site functionality, improve user experience, analyze usage, and maintain website security
Security, Fraud Prevention, and Risk Control Account information, login history, IP address, device information, order behavior, system activity, service logs, verification information To protect account security, detect and prevent fraud, investigate misuse, and maintain the integrity of our systems and services
Analytics, Diagnostics, and Service Improvement Usage data, clickstream data, feature usage, visit duration, interaction frequency, performance data, crash logs, error reports To analyze product and service usage, improve performance and stability, optimize user experience, and develop new features
Legal, Compliance, and Dispute Handling Account records, transaction records, communications, shipping and billing information, support records, logs, documentation relevant to legal or regulatory matters To comply with legal obligations, respond to lawful requests, protect legal rights and interests, and resolve disputes
Optional Third-Party Integrations Account identifiers, integration-related tokens, limited metadata, and other information necessary to enable the selected third-party integration To enable optional third-party services or integrations chosen by you, where such features are available
Account Security and Recovery Email address, phone number, verification records, reset requests, login history, device/session-related information where available To verify identity, support password resets, recover accounts, and prevent unauthorized access

Important Notes

  • The categories of personal information collected depend on the product, service, platform, region, and features you use.

  • Not all users will be subject to all of the collection scenarios listed above.

  • Some information may be collected directly from you, while other information may be generated through your use of the Services or received from service providers, partners, or integrations where permitted by law.

  • For more detailed information about how VIVIBIT processes personal information, please refer to the VIVIBIT Platform Privacy Policy.

Contact Us

If you have questions about this Personal Information Collection List or how VIVIBIT processes personal information, please contact us using the contact information provided on the official VIVIBIT website.