VIVIBIT Platform Third-Party Personal Information Sharing List

Effective Date: March 10, 2026
Last Updated: March 16, 2026

To support the operation, security, performance, analytics, communications, payments, logistics, and other functions of the VIVIBIT platform, website, online store, software, applications, and related services, VIVIBIT may work with selected third-party service providers, partners, APIs, SDKs, plug-ins, or other technical service providers.

This page provides a summary of the categories of third parties with whom personal information may be shared, the purposes of such sharing, and the types of personal information that may be involved.

Please note:

  • the specific third-party services used may vary depending on the product, service, region, platform, or version you use;

  • third-party service providers may update their services, privacy policies, or technical documentation from time to time;

  • this list may be updated as our products and services evolve.

For more information about how VIVIBIT generally processes personal information, please refer to the VIVIBIT Platform Privacy Policy.

1. Website, Store, and Infrastructure Providers

Purpose:
To host, operate, secure, and maintain the VIVIBIT website, online store, and related digital services.

Examples of Services:
Website hosting, e-commerce infrastructure, cloud hosting, content delivery, fraud prevention, and IT operations support.

Information Potentially Involved:
IP address, browser information, device information, account identifiers, order information, session data, and website interaction data.

2. Payment Service Providers

Purpose:
To process payments, verify transactions, prevent fraud, and support refunds or payment-related disputes.

Examples of Services:
Payment processors, digital wallet providers, card payment gateways, installment payment providers, and anti-fraud services.

Information Potentially Involved:
Name, billing address, payment transaction details, order amount, payment status, and limited payment-related identifiers necessary to process the transaction.

3. Shipping, Fulfillment, and Logistics Providers

Purpose:
To ship products, track deliveries, support customs clearance, handle returns, and provide after-sales logistics services.

Examples of Services:
Shipping carriers, fulfillment partners, warehousing providers, customs support providers, and return logistics providers.

Information Potentially Involved:
Name, shipping address, phone number, email address, order number, package details, and delivery status.

4. Customer Support and Communications Providers

Purpose:
To provide customer service, technical support, ticketing, order assistance, warranty support, and business communications.

Examples of Services:
Help desk tools, customer service platforms, live chat providers, email service providers, and support workflow tools.

Information Potentially Involved:
Name, email address, phone number, order details, support request content, warranty request information, technical issue descriptions, and related communications.

5. Analytics, Diagnostics, and Performance Monitoring Providers

Purpose:
To understand how users interact with our website or services, improve performance, troubleshoot errors, monitor service stability, and improve user experience.

Examples of Services:
Web analytics tools, crash reporting services, performance monitoring providers, and error logging tools.

Information Potentially Involved:
IP address, browser type, device type, operating system, usage data, clickstream data, error logs, crash information, and service performance data.

6. Marketing, Advertising, and Email Providers

Purpose:
To send newsletters, product updates, promotional communications, event invitations, and to measure campaign effectiveness where permitted by law.

Examples of Services:
Email marketing providers, ad attribution tools, advertising platforms, and campaign analytics providers.

Information Potentially Involved:
Name, email address, marketing preferences, IP address, website interaction data, and campaign engagement data.

7. Product, Platform, and Connected Service Providers

Purpose:
To enable account-based product services, product registration, connected or cloud-enabled features, software functionality, diagnostics, and service continuity.

Examples of Services:
Authentication providers, cloud infrastructure services, API providers, connectivity tools, certificate or encryption service providers, and product support systems.

Information Potentially Involved:
Account identifiers, product serial number, model information, warranty status, configuration information, service metadata, diagnostic logs, system version, and connection-related technical information.

8. Third-Party Integrations Enabled by Users

Purpose:
To provide optional third-party integrations that users choose to connect to VIVIBIT services.

Examples of Services:
Third-party storage providers, productivity tools, cloud services, software integrations, identity providers, communication tools, or other external services.

Information Potentially Involved:
Account identifiers, integration tokens, service metadata, and limited information required to enable the selected integration.

Important Note:
Where you choose to enable a third-party integration, the third party may process your information according to its own privacy policy and terms. VIVIBIT encourages you to review those third-party policies before using such services.

9. Professional Advisors and Legal / Compliance Recipients

Purpose:
To comply with legal obligations, protect rights and interests, respond to disputes, and support audits, insurance, or regulatory matters.

Examples of Services:
Law firms, auditors, insurers, compliance consultants, tax advisors, regulators, law enforcement, or courts.

Information Potentially Involved:
Information relevant to the legal, regulatory, contractual, or dispute-related matter, which may include account details, order records, payment records, communications, and related documentation.

10. Corporate Transaction Recipients

Purpose:
To support actual or proposed mergers, acquisitions, financing, restructuring, bankruptcy, sale of assets, or similar corporate transactions.

Information Potentially Involved:
Information reasonably necessary for transaction review, due diligence, negotiation, or integration, subject to appropriate confidentiality and legal safeguards.

11. Important Notes

  • The categories of information shared depend on the specific product, feature, service, region, and user interaction involved.

  • Not all users will be affected by every category listed above.

  • VIVIBIT does not authorize third parties to use personal information for purposes inconsistent with applicable agreements, this list, or applicable law.

  • Third-party service providers may change over time, and this page may be updated accordingly.

12. Contact Us

If you have questions about this Third-Party Personal Information Sharing List or how VIVIBIT works with third-party service providers, please contact us using the contact information provided on the official VIVIBIT website.