VIVIBIT Warranty Service Terms

Effective Date: March 16, 2026
Last Updated: March 16, 2026

These VIVIBIT Warranty Service Terms summarize the key service rules applicable to warranty requests, repair services, replacement handling, and related after-sales support for eligible VIVIBIT products.

These Warranty Service Terms should be read together with the VIVIBIT Product Warranty, which contains the complete warranty terms and conditions. In the event of any inconsistency, the VIVIBIT Product Warranty or any mandatory applicable law will prevail.

1. Service Scope

These Warranty Service Terms apply to eligible VIVIBIT hardware products purchased through:

  • the official VIVIBIT website; or

  • authorized VIVIBIT distributors, resellers, or sales channels.

Eligible products may include:

  • VIVIBIT main hardware devices;

  • VIVIBIT-branded standard accessories sold with or for such devices; and

  • selected bundled components, where expressly covered by VIVIBIT.

Your product serial number, order record, invoice, receipt, or other valid proof of purchase may be required for warranty verification.

2. Warranty Period

Unless otherwise stated on the product page, purchase documentation, or in a separate written agreement, the standard warranty periods are as follows:

Warranty Category Coverage Standard Warranty Period
Main Hardware Devices Eligible VIVIBIT hardware platforms and core products 2 Years
Standard VIVIBIT Accessories VIVIBIT-branded standard accessories 1 Year
Third-Party Components Third-party supplied storage media, modules, or other bundled components Subject to the original manufacturer’s warranty terms

The warranty period for repaired or replaced items generally follows the remaining warranty period of the original product, unless otherwise required by law or stated in writing.

3. Return and Exchange Service Window

If a product develops a covered performance issue within the applicable return or replacement period stated in the applicable purchase channel rules, local law, or VIVIBIT Return & Exchange Policy, you may be eligible for return, replacement, repair, or other after-sales service.

Return and exchange services may vary depending on:

  • the country or region of purchase;

  • the sales channel or platform used;

  • the product category;

  • the nature of the reported issue; and

  • applicable mandatory local law.

Returns, exchanges, and warranty claims are generally valid only in the original country, region, or sales channel of purchase unless otherwise required by law or approved by VIVIBIT.

4. Before Requesting Warranty Service

Before submitting a product for warranty inspection, repair, replacement, or return, please make sure that you:

  • back up all important data, files, logs, settings, credentials, and configurations;

  • remove sensitive, confidential, regulated, or personal information where appropriate;

  • remove any non-original or user-installed parts unless we specifically request them;

  • keep your proof of purchase and product identification information available;

  • contact VIVIBIT first and obtain service instructions before shipping any product.

VIVIBIT is not responsible for loss of personal data, configuration loss, or damage to user-installed parts that were not originally included with the product unless otherwise required by law.

5. Repair Service Guidelines

If your product is eligible for repair service:

  • you generally only need to return the affected product or malfunctioning component, subject to our instructions;

  • you should not include accessories, drives, modules, or add-ons that were not originally supplied or specifically requested;

  • you must package the returned product appropriately to prevent transit damage;

  • you must follow the return address and shipping instructions provided by VIVIBIT.

For products that are found to be outside warranty coverage, VIVIBIT may offer paid repair service where available, subject to your prior approval of applicable repair, shipping, inspection, or parts charges.

6. Information Required for Warranty Service

To help us process your request efficiently, you may be asked to provide:

  • your name;

  • contact information;

  • shipping address;

  • order number or invoice;

  • product name and model;

  • product serial number;

  • proof of purchase;

  • description of the issue;

  • relevant photos, videos, logs, or other supporting materials, where applicable.

Failure to provide reasonably necessary verification or supporting information may delay service or prevent us from confirming warranty eligibility.

7. Situations Not Covered by Free Warranty, Return, or Exchange Service

To the fullest extent permitted by applicable law, free warranty, return, exchange, or repair service generally does not apply in the following situations:

  1. the applicable warranty period has expired;

  2. the serial number, model number, or product identification label has been removed, altered, damaged, or is unreadable;

  3. the issue results from misuse, abuse, negligence, accidental damage, improper handling, or failure to follow instructions;

  4. the issue results from ordinary wear and tear, cosmetic aging, discoloration, scratches, dents, dust accumulation, or other non-functional deterioration from normal use;

  5. the product has been modified, altered, disassembled, repaired, or tampered with by unauthorized persons;

  6. the issue results from improper installation, improper storage, improper transport, improper electrical conditions, or use outside documented operating conditions;

  7. the issue results from force majeure events or external causes, including fire, flood, earthquake, lightning, power surge, contamination, or similar events;

  8. the issue results from compatibility limitations, configuration misunderstandings, deployment conditions, or changes in customer requirements after purchase;

  9. the issue involves data loss, data corruption, software misuse, malware, cyberattacks, or failures caused by third-party software or non-approved environments;

  10. the issue affects third-party components or non-VIVIBIT parts not covered under VIVIBIT’s warranty;

  11. the product was not purchased through the official VIVIBIT website or an authorized sales channel;

  12. the product is sold as final sale, as-is, used, refurbished, or otherwise excluded from standard warranty coverage unless expressly stated otherwise in writing.

8. Shipping and Service Costs

If a warranty claim is confirmed to be covered, VIVIBIT may, at its discretion:

  • provide a prepaid shipping label;

  • arrange return logistics;

  • reimburse reasonable shipping costs; or

  • offer another reasonable service solution.

If the product is not covered by warranty, you may be responsible for:

  • return shipping costs;

  • inspection fees;

  • repair fees;

  • parts replacement charges;

  • taxes, duties, or other service-related costs,

to the extent permitted by applicable law.

9. Contact Us

To request warranty service, repair support, or after-sales assistance, please contact VIVIBIT using the contact information provided on the official VIVIBIT website.

Please do not return any product without first receiving service instructions from VIVIBIT.

10. Additional Information

For complete warranty coverage terms, exclusions, liability limitations, and related conditions, please refer to the VIVIBIT Product Warranty.

VIVIBIT reserves the right to update these Warranty Service Terms from time to time.