VIVIBIT Data Infrastructure Privacy Policy

Effective Date: March 10, 2026
Last Updated: March 16, 2026

VIVIBIT (“VIVIBIT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and otherwise process personal information in connection with your use of the official VIVIBIT website, online store, accounts, software, web portals, support channels, connected product features, APIs, cloud-enabled functions, and related products and services (collectively, the “Services”).

Please read this Privacy Policy carefully before using the Services. By accessing, registering for, purchasing from, or using the Services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through:

• the official VIVIBIT website and online store;

• account creation, registration, and login;

• software, dashboards, portals, or cloud-enabled product features;

• product registration, product association, or device-related service functions;

• customer service, technical support, warranty, and after-sales communications;

• newsletters, promotional sign-ups, and marketing communications;

• analytics, diagnostics, security monitoring, and service improvement activities; and

• other interactions with VIVIBIT online or through connected service channels.

This Privacy Policy does not apply to third-party products, services, platforms, websites, software, payment providers, logistics providers, or integrations that are subject to their own privacy notices or policies.

2. Personal Information We Collect

Depending on the nature of your interaction with us, we may collect the following categories of personal information.

2.1 Information you provide directly

You may provide personal information such as:

• name;

• email address;

• phone number;

• company name;

• job title;

• billing address;

• shipping address;

• account credentials or account registration details;

• profile information;

• order and transaction details;

• support request content;

• warranty or return request information;

• communications, feedback, survey responses, or form submissions;

• any other information you choose to provide.

2.2 Account and identity-related information

If you create or use a VIVIBIT account, we may collect and process information such as:

• account ID;

• username or display name;

• email address or other login identifier;

• account security settings;

• verification records;

• login history;

• password reset or account recovery information;

• trusted device or session-related information, where such features are available.

2.3 Product, device, and service-related information

If you use connected product features, register products, associate products with your account, request warranty service, use platform functions, or interact with support workflows, we may collect information such as:

• product model;

• product serial number;

• product SKU;

• device or hardware identifiers reasonably necessary for service delivery;

• product registration status;

• warranty status;

• service entitlement information;

• configuration information;

• service usage metadata;

• system version or firmware version;

• network or connectivity information relevant to product support or service access;

• event logs, error logs, diagnostic information, or troubleshooting data;

• administrator or user role information associated with service access.

We collect this information only to the extent reasonably necessary to provide product-related services, support, security, diagnostics, account management, and service improvement.

2.4 Information collected automatically

When you visit or use our website or Services, we may automatically collect certain information, including:

• IP address;

• browser type and version;

• device type;

• operating system;

• referring URLs;

• approximate geolocation inferred from IP address;

• website browsing activity;

• clickstream and interaction data;

• cookie identifiers and similar identifiers;

• performance data;

• crash reports or error data;

• usage analytics.

2.5 Information from third parties

We may receive information about you from third parties such as:

• e-commerce and website platform providers;

• payment processors;

• shipping and logistics providers;

• analytics providers;

• marketing and advertising partners;

• customer support software providers;

• login or identity providers, if you choose to use them;

• channel partners, distributors, or resellers;

• third-party service integrations that you choose to connect to the Services.

3. How We Use Personal Information

We may use personal information for the following purposes.

3.1 To provide the Services

We use personal information to operate, maintain, administer, and provide the Services, including websites, accounts, connected features, product-related services, software, and support channels.

3.2 To process orders and transactions

We use personal information to:

• accept and process orders;

• confirm purchases;

• arrange payment processing;

• fulfill shipments;

• manage returns, exchanges, and refunds;

• administer warranty and after-sales service;

• communicate about orders or service requests.

3.3 To manage accounts and authentication

We may use personal information to:

• create and manage user accounts;

• authenticate users;

• maintain account security;

• manage login sessions;

• support password reset and account recovery;

• provide account-related notices.

3.4 To provide product registration, association, and connected functions

Where applicable, we may use account, product, and device-related information to:

• associate products or devices with user accounts;

• confirm warranty eligibility and service status;

• support configuration, connectivity, registration, or activation-related functions;

• provide connected or cloud-enabled product capabilities;

• facilitate product administration, support, and service continuity.

3.5 To provide technical support and diagnostics

We may use personal information and relevant product, device, or service information to:

• diagnose technical issues;

• troubleshoot failures or service interruptions;

• respond to support tickets;

• verify entitlement for support or warranty services;

• improve support outcomes.

Where access to logs, diagnostics, or user-provided content is necessary for support, we will seek appropriate authorization or rely on your support request and applicable law as appropriate.

3.6 To improve and develop our products and services

We may use personal information to:

• understand usage patterns;

• improve website performance;

• optimize user experience;

• develop new features;

• conduct service analytics;

• test, troubleshoot, and enhance platform stability;

• improve product quality and support processes.

Where possible, we may use aggregated, de-identified, or pseudonymized information for these purposes.

3.7 For security, fraud prevention, and compliance

We may use personal information to:

• detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents;

• verify identity;

• monitor misuse or policy violations;

• protect the security and integrity of our systems, products, accounts, and users;

• comply with legal, tax, customs, accounting, regulatory, and enforcement obligations;

• establish, exercise, or defend legal claims.

3.8 For marketing and communications

Where permitted by applicable law, we may use your contact information to send:

• newsletters;

• product updates;

• event invitations;

• promotional materials;

• marketing communications;

• relevant service or company announcements.

You may opt out of marketing communications at any time.

4. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

• performance of a contract or steps taken at your request before entering into a contract;

• your consent;

• compliance with legal obligations;

• protection of vital interests;

• our legitimate interests, such as operating, securing, improving, and supporting the Services, except where overridden by your rights and interests;

• any other legal basis permitted by applicable law.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, local storage, and similar technologies to:

• operate and secure our website and Services;

• remember preferences;

• maintain shopping cart and checkout functionality;

• support account-related functions;

• analyze traffic and usage;

• improve website performance;

• support marketing and advertising where permitted.

For more details, please see our Cookie Policy.

6. How We Share Personal Information

We do not sell personal information in the ordinary sense of exchanging it for money. However, depending on applicable law, some forms of advertising, analytics, or cross-context behavioral tracking may be treated as “sharing” or similar regulated activity.

We may disclose personal information to the following categories of recipients, where reasonably necessary:

• affiliates within the VIVIBIT group;

• website hosting and e-commerce platform providers;

• payment processors;

• order management, fulfillment, and logistics providers;

• cloud infrastructure and IT service providers;

• customer support and communications tools;

• analytics, performance, and diagnostic service providers;

• marketing, email, and advertising service providers;

• channel partners, distributors, and authorized service providers;

• professional advisors, auditors, insurers, and legal counsel;

• government authorities, courts, regulators, or law enforcement where required by law or necessary to protect rights and interests;

• parties involved in a corporate transaction such as a merger, acquisition, reorganization, financing, or sale of assets.

7. Third-Party Integrations and Services

The Services may enable or interoperate with third-party services, applications, APIs, cloud services, storage providers, payment providers, identity providers, or other external tools.

If you choose to connect or enable third-party services, information may be exchanged between VIVIBIT and the third-party service as necessary to provide the requested functionality.

Third-party services are governed by their own terms and privacy practices. We encourage you to review their privacy policies before using those services.

8. Product, Support, and Diagnostic Access

For product-related support, diagnostics, warranty handling, or troubleshooting, VIVIBIT may process service-related technical information, such as configuration details, logs, diagnostic data, firmware or system information, and related metadata, to the extent reasonably necessary to provide support.

If support requires access to user-managed environments, content, or settings beyond ordinary service metadata, we may request additional authorization or instructions from you before proceeding, except where otherwise permitted by law or required for security or legal reasons.

You are responsible for backing up your important data and configurations before submitting products for repair, replacement, diagnostics, or support activities.

9. International Transfers

VIVIBIT may operate across multiple jurisdictions, and your personal information may be transferred to, stored in, or accessed from countries or regions outside your place of residence.

Where required by applicable law, we will implement appropriate safeguards for such transfers, which may include:

• contractual safeguards;

• standard contractual clauses;

• intra-group transfer mechanisms;

• vendor commitments;

• other lawful transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;

• maintain accounts;

• complete transactions;

• support products and warranty obligations;

• comply with legal, tax, accounting, customs, and regulatory obligations;

• resolve disputes;

• enforce agreements;

• protect our rights, users, and business interests.

Retention periods may vary depending on the type of data, the purpose of processing, product lifecycle requirements, support history, legal requirements, and legitimate business needs.

When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law.

11. How We Protect Personal Information

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

• access controls;

• encryption;

• network and application security controls;

• secure infrastructure;

• monitoring and incident response procedures;

• confidentiality obligations for personnel and service providers.

However, no data transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account and information.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• access personal information we hold about you;

• correct inaccurate or incomplete personal information;

• delete certain personal information;

• restrict or object to certain processing;

• withdraw consent where processing is based on consent;

• receive a copy of certain personal information;

• request portability of certain personal information;

• opt out of certain marketing communications;

• complain to a competent supervisory authority or regulator.

We may need to verify your identity before fulfilling certain requests. We may also deny or limit requests where permitted by applicable law.

To exercise your rights, please contact us using the contact information provided on the official VIVIBIT website.

13. Marketing Choices

You may opt out of promotional communications at any time by:

• clicking the unsubscribe link in an email;

• adjusting communication preferences, where available; or

• contacting us directly.

Please note that even if you opt out of marketing, we may still send service-related, transactional, security, legal, or account-related communications.

14. Children’s Privacy

Our Services are generally intended for adults and business users. We do not knowingly collect personal information directly from children except as permitted by law and with appropriate authorization.

If you believe a child has provided personal information without appropriate consent, please contact us so we can review the issue and take appropriate action.

15. Region-Specific Rights and Disclosures

Depending on your jurisdiction, additional rights and disclosures may apply under laws such as:

• the GDPR in the EEA and UK;

• the CCPA/CPRA and other U.S. state privacy laws;

• laws in Singapore, Japan, and other applicable jurisdictions.

Where required, we may provide supplemental disclosures, regional notices, or additional mechanisms for exercising applicable rights.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, privacy practices, legal obligations, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If required by applicable law, we will provide additional notice or request consent for material changes.

17. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us using the contact information provided on the official VIVIBIT website.