Delivery times depend on your location and the shipping method selected at checkout.

Please note that delivery may be delayed during peak seasons, holidays, or due to customs processing. Once your order is shipped, we’ll provide you with a tracking number and an updated delivery estimate.

We understand that changes happen. If you need to change or cancel your order, please contact us immediately after placing it. Once your order has been processed or shipped, we may no longer be able to make changes.

To help us assist you faster, please include your order number and the specific change you'd like to make (e.g., shipping address or cancellation). Our team will do our best to accommodate your request if the order has not yet entered the shipping stage.

Setup instructions are included with your product.

If you encounter any issues during setup or use, please feel free to email us at any time. We will respond to your needs within 24 to 48 hours and provide you with a solution.

VIVIBIT systems use a hybrid approach combining local processing and optional cloud integration.

• Local processing – The majority of data is processed directly on your device, ensuring fast response times and robust privacy protection.
• Optional cloud integration – For advanced features like remote access, multi-device synchronization, or AI‑powered analytics, you can opt into secure cloud processing.

You remain in complete control at all times.

VIVIBIT systems are designed to give users control over their data.

By default, the vast majority of your data remains on your local device.

If you choose to enable cloud features, only the specific data necessary for those features will be securely stored on encrypted servers.

You always retain control over your data. Please refer to our policies for complete details.

Most eligible products can be returned within 30 calendar days of delivery, provided they are unused, uninstalled, in original condition, and with all original packaging and accessories. Non-returnable items include configured/customized products, items that have been installed or activated, and final sale items. For non-defective returns, return shipping costs and reasonable restocking fees may apply. For more details, please refer to the Return & amp；Exchange Policy.

Please contact our support team for authorization first—do not send any item back without approval. Exchanges are subject to product availability. For configured or customized items, exchanges are only allowed if the item arrived damaged, defective, or incorrect. In some cases, we may recommend returning the original item (if eligible) and placing a new order for the replacement item. For more details, please refer to the Return&Exchange Policy and the VIVIBIT Product Warranty.

The warranty covers product failures caused by material or workmanship defects under normal use within 3 years (major hardware) or 1 year (standard accessories) from the date of purchase. VIVIBIT will, at its discretion, repair, replace, or provide other reasonable remedies. The warranty applies only to the original purchaser who bought the product from official or authorized channels. For more details, please refer to the VIVIBIT Product Warranty.